Benefit of Live Chat Feature for your Company Website

By Justin Damiani Monday, February 4, 2019

LIve chatAs a business owner, you communicate with your clients on a daily basis.  You talk to your clients face-to-face, over the phone: you respond to emails, texts, posts on Facebook, and the list goes on. With all these communication channels, do you really need to include a Live Chat Feature on Your Company Website? We think so.

Top Six Reasons to Include a Live Chat Feature in your Company Website

  1. When your clients contact you via Live Chat, you assist them in real time.
  2. With the Live Chat option, you communicate instantly with clients. They do not have to wait for an email response, and they do not have to pick up the phone and dial a number.
  3. The Live Chat Feature allows you to communicate with multiple clients at the same time.
  4. For clients in other parts of the world where phone access may be limited, there is no substitute for Live Chat.
  5. Some clients may feel more comfortable communicating in a written format, but they don’t want to wait.  For some clients who are hearing impaired and others who use English as a second or third language, a real time chat in a written format is the fastest, easiest communication pathway available.
  6. When you offer a Live Chat option, you show your clients that you’re always available to help. 

Feel free to access our live chat feature by clicking the ‘Chat’ box in the upper right corner of our website and any of our representatives will be happy to assist you with your questions.  We’re always here to assist.  Or, I can be reached at 1-800-345-2677 or 1-302-645-7400 ext. 6144 to assist with any questions or via email at You can also communicate with our representatives through our Skype: delawareinc.

*Disclaimer*: Harvard Business Services, Inc. is neither a law firm nor an accounting firm and, even in cases where the author is an attorney, or a tax professional, nothing in this article constitutes legal or tax advice. This article provides general commentary on, and analysis of, the subject addressed. We strongly advise that you consult an attorney or tax professional to receive legal or tax guidance tailored to your specific circumstances. Any action taken or not taken based on this article is at your own risk. If an article cites or provides a link to third-party sources or websites, Harvard Business Services, Inc. is not responsible for and makes no representations regarding such source’s content or accuracy. Opinions expressed in this article do not necessarily reflect those of Harvard Business Services, Inc.

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