Our Customer Reviews Speak for Themselves

By Michael Kupfer Monday, September 17, 2018

HBS TP ReviewsThink about the best customer service experiences you’ve ever had. Think about some of the worst. It’s easy to identify themes that impact how you feel after dealing with a business, and how likely you are to continue doing business with them.

When you have a question, there are certain things you expect:

  • An easy way to ask your question
  • A timely response
  • A representative who understands your question
  • A solution to your issue, an alternative, or at the very least, an apology if no help can be provided

You may have additional expectations, but these capture the essence of customer service. Every interaction with a business should increase a client’s trust and confidence.

At Harvard Business Services, we put a tremendous emphasis on providing fast, accurate and friendly support to everyone who contacts us. On a daily basis, we’re answering questions from people all over the world related to business formations, Delaware corporate law and many other topics. For most questions, we can provide immediate answers. Some questions require research, others are outside of our area of expertise, but we always offer something of value to those who take the time to get in touch with us.

Of course, we’re not the only ones fielding questions. So, what makes Harvard Business Services different?

For one, our sales and service team are right here, in house, in our Lewes, Delaware office. They spend everyday answering calls, emails, chats and walk-in customer inquiries. During business hours (9 am to 5 pm Eastern Time), you can expect to speak to a real person via any medium within minutes, if not seconds. Every morning, our team follows up on any questions that came through since the previous day. You’ll never wait more than one business day to hear from us.

One of the ways we measure our own success in customer satisfaction is by using TrustPilot, a third-party customer reviews platform. Here, our customers can share their experiences and let us know how we’re doing. We’re honored that more than 90% of the Harvard Business Services reviews are five stars and that we are the industry leader in TrustScore on the site.

On top of that, TrustPilot recently published a Q&A with Mike Bell, our Vice President and Director of Marketing. In this conversation, Mike further highlights some of the ways our excellence in customer service differentiates us from our competitors.

If you’re just starting the process of forming your Delaware LLC or Corporation, we’re happy to answer any questions you may have, and each of our business formation packages includes free lifetime support. You can feel confident that when you call, email or chat with us, you will always receive our five-star service!

*Disclaimer*: Harvard Business Services, Inc. is neither a law firm nor an accounting firm and, even in cases where the author is an attorney, or a tax professional, nothing in this article constitutes legal or tax advice. This article provides general commentary on, and analysis of, the subject addressed. We strongly advise that you consult an attorney or tax professional to receive legal or tax guidance tailored to your specific circumstances. Any action taken or not taken based on this article is at your own risk. If an article cites or provides a link to third-party sources or websites, Harvard Business Services, Inc. is not responsible for and makes no representations regarding such source’s content or accuracy. Opinions expressed in this article do not necessarily reflect those of Harvard Business Services, Inc.

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