Customer Service Can Make or Break Your Company

By Andrew Millman Tuesday, December 29, 2015

good customer serviceWhat is the most important aspect of any business? What can make or break a business unlike anything else?

The answer is one of the most common traits among failing businesses today: the dedication (or lack thereof) to provide a friendly and helpful customer service experience to every customer. Every customer, every day. 

No matter what type of business you’re in, customer service is the key to sustained success and longevity. Every potential customer, client, subscriber and end-user represents the future of your business. In essence, your clientele controls the fate of your business.

Companies that provide excellent customer service experiences, not only before and during the sale but long after, are the ones that thrive.

Here at Harvard Business Services, Inc., all of our helpful customer service representatives strive to provide top-of-the-line customer service to every potential client. We go out of our way to ensure that each client that we work with feels as if he/she is our most important client, and it shows.

Take a look at our customer reviews on Google, BBB and TrustPilot. Over half of our business comes from current clients and referrals. 


After all, one of the best forms of advertising is still by word of mouth, so if your business is providing anything less than top-notch customer service, it shows, and there’s nothing worse for your marketing department than negative online reviews, which can be accessed and read by anyone, including potential clients.   

Have you ever dealt with a company that is virtually unreachable? If I can’t reach a company, the company has lost my business forever.

That’s all it takes for me to walk away and find another company with the same services. Companies exist for our convenience and they should be doing everything they can to earn our business and our trust.

We take customer service and customer satisfaction very seriously. All of our pleasant, professional customer service representatives genuinely want to help you. We do our very best to explain the business formation process, costs and timeframes rather than merely close the sale.

This is because we aim to please. If for any reason you are unhappy with our customer service, we’ll do whatever it takes to correct the situation. This is yet another example of what separates us from the competition.   

We can be reached by phone at 1-800-345-2677 or by email at We’re also available during normal business hours on our website by Live Chat; on Skype via Delawareinc; or if you’re in the area, we invite you to stop by our office at 16192 Coastal Highway, Lewes, Delaware, 19958.

We pride ourselves on customer service and our helpful customer service representatives are eager to help you any day you’re ready to start your business.


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