One thing that has been a major asset to Harvard Business Services, Inc. is using a live chat feature on our website. The feature is powered by LivePerson, an engagement platform that makes it easy to communicate with someone through instant messaging. Since we work with customers from all over the world, we have found it very helpful because it allows our staff to instantly give customers the answers they need for free, saving them money on a phone call.
When LivePerson was told about our success with their platform and what it is has done for our business, they came to our headquarters, interviewed us, and featured us as a customer success story with them. Follow the link to learn more about our experience with them!
Technology these days can be used in so many different ways and when you’re in the customer service industry, having a live chat feature on your site is both beneficial and important.
When you sign up with LivePerson, you'll receive a 15-day free trial with no strings attached. I don’t know what you’re waiting for but, if you don’t have a live chat feature on your site you’d be wise to invest in it today!